Refund & Return Policy

1. Marketplace Service Scope

JCB Exchange primarily facilitates equipment discovery, listing exposure, and buyer-seller connections. Unless specifically mentioned in a paid service commitment, machine sale transactions happen directly between independent buyers and sellers.

2. Refund Eligibility

Refund requests may be reviewed for eligible digital platform charges in the following cases:

• A duplicate payment is charged for the same subscription or service.
• A verified technical issue prevents delivery of a paid platform feature and the issue remains unresolved.
• A refund is required under applicable law or an expressly agreed written commitment from JCB Exchange.

3. Non-Refundable Situations

Refunds are generally not available for completed lead delivery, approved premium activations, listing promotions already consumed, or private disputes between buyer and seller after contact sharing.

4. Review Timeline & Return Handling

To request a refund review, please share your registered details, payment proof, invoice or reference ID, and a clear issue summary with our support team. If approved, the refund is processed to the original payment source as per banking and gateway timelines.